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Nurse Practitioner (NP)

Description​

Practicing NPs accessing educational resources, advocacy tools, and networking platforms. Consists of NP Members, Career Starter, and Licensed NP Students.

Current Processes​

  • Accessing and participating in educational programs and continuing education (CE) opportunities.
  • Utilizing advocacy tools to engage in state and federal policy issues.
  • Networking with other NPs through forums, events, and special interest groups.
  • Managing their membership details and renewing memberships.

Future Processes and Capabilities​

  • Processes: Streamlined access to educational content, enhanced advocacy engagement tools, improved networking features, and seamless membership management.
  • Capabilities: Integrated learning management systems, real-time advocacy updates and action alerts, advanced networking and communication platforms, automated membership renewal processes.

Security/Access​

  • Access Levels: Full access to educational resources, advocacy tools, networking platforms, and membership management features.

Features of the System​

  • Relevant Features: Learning management systems, advocacy tracking and engagement tools, social and professional networking platforms, membership management and renewal systems.
  • Criticality: High, essential for professional development, advocacy efforts, and community building.

Tasks​

  • Participating in educational programs and CE activities (Education)
  • Engaging with advocacy campaigns and legislative updates (Advocacy)
  • Networking with peers and participating in community discussions (Networking)
  • Managing personal membership details and renewing membership (Membership)

Automations​

  • Automated reminders for CE activities and membership renewals, real-time advocacy alerts and action item notifications, personalized content recommendations.

Pain Points​

  • Difficulty accessing and navigating educational resources
  • Limited engagement with advocacy tools and updates
  • Challenges in finding and connecting with peers
  • Manual and cumbersome membership renewal processes

Wishlists​

  • User-friendly and intuitive access to educational content
  • Enhanced tools for tracking and engaging in advocacy efforts
  • Improved networking features and community engagement tools
  • Automated and seamless membership management and renewal processes

Historical User Feedback​

  • "Members find it challenging to navigate the current educational content."
    • "Advocacy tools are underutilized due to lack of real-time updates and alerts."
    • "Members seek better networking opportunities within the platform."
    • "Membership renewal process is manual and time-consuming."

Approvals / Signoffs​

RoleNameSignatureDate
Business Analyst
Technical Lead
Stakeholder